Job Title : Account Management Specialist

The day-to-day activities:

• Manage a portfolio of key accounts with a focus on building lasting relationships and increasing profitability/revenueLiaise with merchants for merchants funded promo program, merchant commission scheme, new products/features, etc
• Identify bottlenecks and potential issues related to merchant operations and the content management process, and deliver solutions to these issues
• Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses
• Analyzing data and develop initiatives to increase revenues/profitability for your portfolio and make decisions that builds strong operational performance for your accounts
• Drive growth of key accounts, measured by deliveries and GMV
• Work across functions to tailor merchant specific needs (e.g. customized reporting, marketing support, integrations)
• Deliver business improvement projects to create value for both merchants and GrabFood
• Drive operational excellence by working with the merchants and operations teams

Possess a recognized Bachelor’s Degree in any field or a Diploma in Business/ Management or equivalent

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.