Job Title : Customer Experience Intern

• Ensuring a smooth customer experience journey from any point of contact all the way to when customer end their contracts with CAE Kuala Lumpur You will be contributing to internal and external communications, this may include web content, social media, emails, printed advertisements, customer packs and more.
• Learn to support daily front desk and office administration task whenever required by welcoming visitors, assisting with check-in processes, answering, and referring inquiries and attending to all incoming and outgoing official calls, emails, documents inclusive of courier services handling.
• Supporting the housekeeping of Pilot and Employee lounge on daily basis.
• Arrangements and handling of customers prior and during active moving around throughout operation hours.
• Partnering with the Customer Experience Manager to support organizational engagement with customers.
• Contribute to the department’s continuous improvement and wellness initiatives.
• Learn Pilot and Employee Lounge management including inventory management, schedule timely snacks and beverages purchases.
• Escalating to Management in terms of feedbacks and/or complaints received on Pilot Lounge and following up on the matters escalated and communicating with customer(s) once resolution is achieved. You will learn to execute front office duties to provide customers with requested information regarding their training delivery (schedules, changes, etc.) and logistics (hotel, transport, visa etc.)
• Any other duties and responsibilities that may be assigned to by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Customer Experience team in CAE KL.

• Candidate must possess or currently pursuing Diploma or Degree in any related field.
• This internship period will be 4 - 6 months.
• Willingness to learn, responsible and have good work ethics.
• Customer focused and attention to detail is required. Strong communication skills in English (verbal and written) to communicate with stakeholders from diverse backgrounds.
• Ability to analyze and synthesize data from both quantitative and qualitative resources.
• Ability to work independently in a dynamic environment Systemic thinker with ability to understand the holistic picture and complex considerations.
• Good team player with positive attitude and strong sense of integrity and responsibility.

CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place.

Our vision is to be the worldwide partner of choice in civil aviation, defence and security, and healthcare by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.

In a class of its own, our mission is to lead at the frontier of digital immersion with high-tech training and operational support solutions to make the world a safer place.

CAE provides leading edge training technology and experienced personnel to ensure that the customer receives the ultimate training experience. With flight safety issues ever more important, CAE is well equipped to ensure that the customer have access to a range of equipment and services that will prepare their pilots for the challenges that lie ahead. Our company takes pride in its’ standing within the Aviation Training Industry. With over 100 full flight simulators and a fleet that is constantly growing, our global network of aviation training centres offers a full spectrum of services dedicated to meeting all of our customers training requirements and surpassing expectations.